Complain ERP
ComplaintERP is the one-stop solution to help businesses with complaint and AMC management. Track complaints, assign tasks and follow the progress in real time. Admins, Engineers and Managers have Role based access. Search for renewals, track payments Manage AMC contract. See full reports and dashboards for fast insights. Create efficiency and transparency framework to improve operations, reduce response time and focus on customer satisfaction.
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About Project
Location
Surat
Industry
Diamond Industry
Project Duration
6 Months
Team Members
2 People
The Challenge & Their Solution
Role-Based Access Control Complexity
Managing different user roles with different permissions can become complex and prone to bugs.
Implement a centralized role management system using middleware. Use RBAC design pattern. Maintain a permissions matrix for clear role capabilities.
Real-time Complaint Assignment Notifications
Ensuring reliable, real-time notifications via Firebase Cloud Messaging when complaints are assigned or updated.
Use Firebase tokens to identify user devices. Implement retry logic for failed notifications. Create a notification log system to monitor delivery. Offer users the option to enable/disable notifications in settings.
Managing Complaint Lifecycle
Engineers may forget to update complaint statuses, or inconsistent status updates can cause confusion.
Use status enforcement rules. Send reminder notifications if a complaint is pending for too long. Track and display status update timestamps and logs.
Data Backup & Security
Data loss or unauthorized access can be critical.
Set up automatic backups for the database. Encrypt sensitive data. Use SSL and secure authentication protocols . Perform regular security audits.
Cross-platform Notification Issues
Push notifications may behave differently on Android and iOS.
Use Firebase Debugging tools to monitor notification behavior. Test on both platforms before release. Follow platform-specific FCM guidelines.
Payment Tracking
Difficulty in managing and tracking AMC payments manually.
Integrate with a payment gateway or at least provide structured payment forms. Add payment status filters. Generate AMC payment reports for admins and finance.
AMC Contract Management
Managing AMC durations, renewals, and linking with companies or complaints can get complex.
Automate AMC expiry reminders. Maintain AMC status labels . Link each AMC to its respective company, complaints, and payment history.
Company & User Data Organization
As the number of companies and users grows, searching and managing them becomes harder.
Implement search, filter, and sorting options for all listings. Use pagination and lazy loading to improve performance. Enable company-specific views for complaints and AMC.
Key Features
Reports & Dashboard
The centralized dashboard provides management with real-time visibility of complaint and AMC activities. The user can see the total complaints, open and closed cases, pending activities, AMC renewals, expired contracts, payment status and performance of the engineer in only one interface. Visual summaries and useful information help managers identify delays, priority critical work and make operational decisions faster.
Settings
The settings module is a central registry to define the operational preferences and configurations of the system. Application level settings such as default complaint statuses, priorities, complaint types, notification preferences can be set by the administrators. This flexibility enables businesses to standardize workflows and at the same time enables the platform to adapt to their specific support and AMC management processes.
AMC (Annual Maintenance Contract) Management
ComplaintERP automates the entire life cycle of Annual Maintenance Contracts from creation, assignment to renewal & closure. The businesses can assign contracts to selected companies , define contract duration , view active or expired AMCs and track payment details . Automated visibility to upcoming renewals and contract status for teams ensures no missed renewals and consistent customer coverage.
User Roles & Authentication
The platform has role-based authentication, allowing users to access only the functions related to their responsibilities. Admins control users and the system. Managers take care of operations and performance. Complaint teams service request assignment Engineers see the job. This controlled access structure enhances security, accountability and operational efficiency.
Payment Management
The Payment module provides an overall picture of all the financial transactions for AMC. Teams can log and follow payments as Paid, Pending or Overdue, keeping payment histories attached to individual companies and contracts. With detailed payment records, reports and statements management can track the amount owed, reconcile transactions and keep better control of the finances.
Company Management
The company management module creates a single profile for each customer or business that is related to the organization. Users can maintain company details, link AMC contracts and see the complete history of complaints, service activities and payments against each company. This provides support teams with a complete view of the customer and makes managing long-term business relationships easier.
Complaint Management
ComplaintERP provides a complete workflow for capturing, assigning, tracking and resolving customer complaints. The complaints can be categorized by type and priority and assigned to the proper engineers and updated during the resolution process. Users can upload images or documents, keep a full activity history and use search and filter functions to quickly find pending, urgent or overdue complaints.
Client Success Stories
Real stories from clients who scaled faster and smarter with CodeChain’s custom software solutions.
I had a really good experience working with CodeChain Technologies. They built an app for our AC service business that helps both customers and owners manage services easily. The team understood what we needed, worked quickly, and delivered exactly as promised. I’m very happy with their work and support.
Keyur Sukhadiya
Owner, SK Air Conditioner
Working with CodeChain Technologies was a very professional experience. They developed a complete ERP system for our school, tailored to meet all our administrative and academic needs. The team was responsive, thorough, and delivered the project on time. I am extremely satisfied with their work and support.
Kishan Mangukiya
Trustee, The Radiant International School
It was a great experience working with CodeChain Technologies. They made our website and mobile app for our diamond machine service just the way we wanted. The team understood our needs well, worked on time, and always supported us. I really liked their work and friendly attitude.
Kartik Donda
Owner, MacSwin Technology
Working with CodeChain Technologies has been a great experience. They built an app and website for our inventory and service management that works really well for our daily operations. The team was helpful, professional, and always ready to support us. I’m very happy with their work.
Anil Tarpara
Owner, MAK Tech
I had an excellent experience working with CodeChain Technologies. They developed my Battleground Village mobile game with outstanding quality and attention to detail. Later, they upgraded my existing website with new features and improved functionality. Recently, they built a restaurant table booking system that’s efficient, responsive, and perfectly meets my business needs.
Rakesh Patil
Owner, Battle Village
Working with CodeChain Technologies was a very professional experience. They developed a competitive quiz app with a website for us, along with an e-commerce platform. The entire process was smooth, and the team maintained clear communication throughout. I’m fully satisfied with their quality of work and timely delivery.
Karan Bengani
Owner Kracknow
It’s been a great experience working with CodeChain Technologies. They developed an inventory and invoicing management system for our company that works perfectly for our daily operations. The team was professional, cooperative, and always ready to help. I’m really happy with their work and final results.
Sagar Vaghasiya
Owner, Dolphin Laser Machine Pvt. Ltd.
Working with CodeChain Technologies was a smooth and positive experience. They built a website and app that make managing our daily operations and business processes much easier. The team was attentive, professional, and always ready to help. I’m very satisfied with their dedication and results.
Himmat Bhanushali
Director, D.H.S Logistics Pvt. Ltd.
What our clients say
I had a really good experience working with CodeChain Technologies. They built an app for our AC service business that helps both customers and owners manage services easily. The team understood what we needed, worked quickly, and delivered exactly as promised. I’m very happy with their work and support.
Keyur Sukhadiya
Owner, SK Air Conditioner
Working with CodeChain Technologies was a very professional experience. They developed a complete ERP system for our school, tailored to meet all our administrative and academic needs. The team was responsive, thorough, and delivered the project on time. I am extremely satisfied with their work and support.
Kishan Mangukiya
Trustee, The Radiant International School
It was a great experience working with CodeChain Technologies. They made our website and mobile app for our diamond machine service just the way we wanted. The team understood our needs well, worked on time, and always supported us. I really liked their work and friendly attitude.
Kartik Donda
Owner, MacSwin Technology
Working with CodeChain Technologies has been a great experience. They built an app and website for our inventory and service management that works really well for our daily operations. The team was helpful, professional, and always ready to support us. I’m very happy with their work.
Anil Tarpara
Owner, MAK Tech
I had an excellent experience working with CodeChain Technologies. They developed my Battleground Village mobile game with outstanding quality and attention to detail. Later, they upgraded my existing website with new features and improved functionality. Recently, they built a restaurant table booking system that’s efficient, responsive, and perfectly meets my business needs.
Rakesh Patil
Owner, Battle Village
Working with CodeChain Technologies was a very professional experience. They developed a competitive quiz app with a website for us, along with an e-commerce platform. The entire process was smooth, and the team maintained clear communication throughout. I’m fully satisfied with their quality of work and timely delivery.
Karan Bengani
Owner Kracknow
It’s been a great experience working with CodeChain Technologies. They developed an inventory and invoicing management system for our company that works perfectly for our daily operations. The team was professional, cooperative, and always ready to help. I’m really happy with their work and final results.
Sagar Vaghasiya
Owner ZLine Laser technology
Working with CodeChain Technologies was a smooth and positive experience. They built a website and app that make managing our daily operations and business processes much easier. The team was attentive, professional, and always ready to help. I’m very satisfied with their dedication and results.
Himmat Bhanushali
Director, D.H.S Logistics Pvt. Ltd.
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